Contact Us

• Shipping questions

• Initial billing

• Error in shipment

• Need to return product

Our Customer Service Representatives are available for your order and billing inquiries through our published Toll-Free number as well as via e-mail messages. You may order product, check the status of your order, buy additional accessories or handle any billing questions that you may have through our helpful staff. Our Customer Service Representatives have up-to-the minute information about product availability, shipping and billing information.

• Registering your system

• Testing your system

• Updating your subscriber info.

• System setup

Our Monitoring Center operates 24 hours a day, seven days a week and is always ready to contact emergency services should the need arise. Our Center is staffed with experienced and well-trained professionals that respond quickly to medical emergency signals from your home. The Monitoring Center is UL Listed and outfitted with back-up power generation systems and redundant communication systems and is prepared for any power or telecommunications interruption. Our Center can assist you if you need to update your contact list, or have any questions regarding your monitoring service. You can call our Monitoring Center at any time by using the Toll-Free number.

• Installation questions

• Problems with your system

Have a question or concern about your system? Technical Support is ready to answer your question with our National Toll-Free Service. Whether it is a question or problem concerning use of the system, how to add additional devices or how to use additional features, our Technical Staff is ready to help you through your situation until you are completely satisfied. Our Technical Support Staff know the product intimately and have worked with both consumers as well as professional installers for many years. They are linked to our Monitoring Center and have the ability to handle technical questions that relate to the product as well as the monitoring service.